Individual placing an order/orders must be over the age of 18. Any person who is deemed to be questionable of the minimum alcohol ordering/ consumption age will be asked to provide an acceptable identification by the driver. Acceptable forms of identification include Passport, Driving License, Driving Provisional and/or PASS approved identity cards. Customers failing to comply with this or found to be underage the age of 18 will have their order cancelled, orders that are cancelled with not be guaranteed 100% refund, cancellation charges will apply.
All orders must be made through the website or our mobile application. Our aim is to run an efficient service, therefore all orders must be prepaid by card via our website or mobile application., Major cards are accepted (Visa, Mastercard & Amex). No cash payments are to be accepted on delivery.
Full address details including postcode must be given, an active phone number must also be provided when placing an order, there will be no deliveries to public and open spaces.
Any person/ persons who is deemed to be severely intoxicated or showing signs of unusual behaviour due to being under the influence of alcohol or drugs will be refused service and the order will be cancelled, orders that are cancelled with not be guaranteed 100% refund, cancellation charges will apply.
We aim to deliver within 30 minutes but PLEASE BE AWARE, deliveries could be longer during busy periods.
Drivers must always stay with the vehicle, customers are required to collect the delivery from the driver.
Deliveries will only be made to the stated address on the order, driver may contact the recipient via mobile if the stated address is if difficult to locate.
Drivers will notify customers of their arrival & wait a maximum of 5 minutes when they reach the stated address if there is no attempt to respond to communication within this timeframe orders will be cancelled, orders that are cancelled with not be guaranteed 100% refund, cancellation charges will apply.
Orders placed out of the business hours will be delivered at the beginning of the next working day (based on our trading hours) unless cancelled.